We’ve noticed an increase in payments being made in the wrong online portal, and we understand how confusing it can be. We want to help clear things up so your payments are applied correctly and without delay.
In the attached image, we’ve outlined the different payment options to help guide you:
(
Red Outline) – “Utility Bills”
Red Outline) – “Utility Bills”This option is for RESIDENTIAL utility customers ONLY (water, sewer, trash, gas).
Commercial trash customers pay CARDS / Eco Waste Solutions directly and should not use this portal.
(
Blue Outline) – “Public Works”
Blue Outline) – “Public Works”This portal is for:
- -Utility account deposits
- -Payments for new utility meters
- -Ground clearing permits
“Municipal Court” – (
Purple Outline)This portal is for tickets and warrants only.
(Yes — we have received utility payments here by mistake.)
“City” – (
Yellow Outline)This portal is for:
- -Building permits
- -Garage sale permits
- -Business licenses
- -Other general City fees
Why this matters:If a payment is made in the wrong portal, human error makes it possible for the payment to be missed or not applied to the correct account, which can cause delays or issues with your services.
When in doubt, please contact us before making a payment:
Thank you for your patience and for helping us ensure your payments are handled correctly. We truly appreciate our residents! 
